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STADIUM POLICIES | FREQUENTLY ASKED QUESTIONS
All guests entering FAU Stadium will need to present a valid ticket for admission unless they are younger than two years of age. Once guests enter the stadium, they may not be allowed to exit and re-enter.
There are three ATM locations within FAU Stadium. On the main concourse, ATMs are located at Sections 122 and 134 and on the second level deck at section 205 near the Team Store.
Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with a clear plastic bag. Bags that are clear plastic vinyl or PVS and do not exceed 12” x 6” x 12”. A one– gallon clear plastic freezer bag may also be used. An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose. (Additional information on bags under Bag Policy)
BANNERS, SIGNS AND FLAGS:
Signs are allowed inside FAU Stadium after inspection; however, no banners, flags, signs with poles, sticks or braces will be allowed.
Beer is sold in several areas throughout FAU Stadium. Stand-alone ID stations will be location next to each concession area selling beer. All patrons must be 21 and older to purchase alcohol.
No professional video cameras are permitted inside of the stadium without consent from the RoofClaim.com Boca Raton Bowl. Still cameras (professional) or cameras with lenses over five inches long and/or 50 mm and above are also not permitted.
There are 10 concession stands located on the main concourse with 46 POS (points of sale), four POS within the second level deck at the Tiki Bar and three POS on the third floor lounge.
Parking and seating for requests with disabilities is available. Guests who require special assistance are urged to make arrangements in advance by contacting the RoofClaim.com Boca Raton Bowl ticket office 561-362-3650.
The Martin S. and Jane Greenberg Tower has four elevators to accommodate second level deck seat holders, third level club access, suite holders, disabled guests, and credentialed media and staff. Guests with disabilities will receive priority.
The First Aid rooms are located on the SE concourse at section 130 and on the NW concourse at Section 112.
Gates will open 2 hours before kickoff. NCAA regulations require a valid government issued ID to pick up all will call tickets.
LOST AND FOUND:
Lost and found items will be taken to the Stadium Operations Center (SOC) in the NW concourse near section 112.
Parking is only authorized in designated parking lots and garages. Patrons who illegally park along any campus roadways or in other non-designated parking areas are subject to towing and fines. For pricing, please see Parking under The Game tab.
For the safety and security of our guests a number of items are not permitted in the stadium including outside food and drink, pets (services dogs are allowed with proper documentation), personal chair back seats, umbrellas and weapons of any kind. See full list of Prohibited Items below.
Restrooms are conveniently located beneath all the stands on the main concourse including Family/Special Needs restrooms with baby changing stations located on the main concourse.
The FAU Stadium Police Office is located on the NW main concourse near Section 112.
A search process is required to prevent guests from bringing unauthorized and prohibited items into the stadiums. Guests who refuse to submit to either visual or pat down searches will be refused entry. Security personnel will conduct these searches. The guest must throw the prohibited item in the trash or return the item to their vehicle. Search sticks may be used to move items around, if necessary. Any items in question should be removed by the guest.
FAU Stadium has a maximum seating capacity of 30,000 guests.
Smoking or tobacco use is NOT PERMITTED in FAU Stadium at any time.
Strollers must be checked into customer service in section 112 on the main concourse. Strollers that are checked-in will be permitted.
Upon entrance to FAU Stadium, an attendant will scan the barcode located at the bottom of your ticket or on a mobile device with a hand-held ticket scanner. Please make sure that each person in your party presents his or her ticket individually.
Team Will Call is located at Gates 1 and 4. It will be open three hours prior to kick-off on game day and remain open until halftime.
FAU Stadium has a commitment to zero waste. Please assist us by using the blue recycle bins throughout the stadium.
All persons – including but not limited to: game day staff, ticketed guests, and students – are subject to screening before entering FAU Stadium. Walk-through metal detectors will be the primary means of screening. For guests who are unable to utilize a walk-through metal detector, hand-held metal detectors will be used with physical pat-downs as a final alternative option. Any person who does not consent to screening will be denied entry into the stadium.
Guests will be asked to remove cell phones, large key rings, cameras, wristlets/clutches and any large metal objects from their pockets and place them in the provided plastic container for inspection. Guests DO NOT need to remove jackets, belts, coins, wallets, watches, jewelry, or shoes. Guests will be able to watch their belongings throughout the screening process and will pick them up at the end of the table once they have passed through the metal screening.
If a walk-through metal detector alerts event staff to the presence of items that require further inspection, visitors will be asked to step aside and undergo secondary screening with a hand-held metal detector or physical pat-down. Event staff will check the area(s) where items were detected and ask guests to display them for inspection. Once cleared, guests will enter the stadium.
Screening areas are located outside all entrances to FAU Stadium. Tickets or credentials are not required at the screening areas. Tickets or credentials will be checked by event staff prior to entry at the stadium gates.
All guests, including children, are subject to screening. Infants and toddlers may be carried through the walk-through metal detectors. Children who are able to walk through will be asked to go through on their own. If the walk-through metal detector alerts event staff for items on a child, secondary screening will occur in the presence of a parent/guardian.
ACCOMMODATIONS FOR GUESTS WITH DISABILITIES:
Guests with disabilities who are willing to utilize walk-through metal detectors are encouraged to do so; however these lanes are not accessible for wheelchairs and other assistive devices. These guests will be screened using a hand-held metal detector and/or physical pat-down. Assistive devices will be visually inspected following standard bag search procedures.
ACCOMMODATIONS FOR GUESTS WITH MEDICAL DEVICES:
Guests with medical devices should consult their doctor or device manufacturer if unsure of their ability to utilize a walk-through metal detector. Event staff will not give advice regarding any medical devices. Guests who are unable to use a walk-through metal detector will be screened on an individual basis. Guests should notify event staff that they have a medical device. Guests who agree to screening with a hand-held metal detector will be asked to place their palm over the area of the device so that it can be avoided during screening. After hand-held metal detector screening is complete, event staff will clear the area of the device using a physical pat-down. Once cleared, guests will enter the stadium.
FAU Stadium will be utilizing the NFL’s Handbag Policy for the RoofClaim.com Boca Raton Bowl. Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12” may be permitted into FAU Stadium. Small clutch bags (approximately the size of a hand) may accompany the clear bag not exceeding the size limit. A one -gallon clear plastic freezer bag may also be used. An exception, at the discretion of security personnel, will be made for medically necessary items after proper inspection at a gate designated for this purpose.
The following will be permitted following screening:
- Wristlets/clutches (with or without a strap) that fit in the palm of the hand (no larger 4.5” x 6.5”).
- Bags for medical and/or childcare needs.
- Bags for credentialed game day staff.
Ticketed guests with wristlets/clutches may use any lane in the screening area. Wristlets/clutches should be placed in the provided bin for inspection.
Ticketed guests entering with bags for medical and/or childcare needs may use any lane in the screening area. Bags will be searched and tagged for entry into the stadium.
Credentialed staff with bags should use the designated credential screening areas outside of Gate 6. Bags will be searched and tagged for entry into the stadium.
For the safety of all in attendance, bags/purses are not permitted to be left unattended outside of FAU Stadium. Unattended bags/purses found outside the stadium will be disposed of or dealt with in a manner deemed appropriate by stadium officials. Florida Atlantic University and FAU Athletics are not responsible for loss of any unattended items.
PROHIBITED ITEMS & RE-ENTRY
Florida Atlantic University reserves the right to deny anyone or anything from entering the venue. The following items are prohibited from entering FAU Stadium:
- Aerosol Cans
- Alcoholic Beverages
- Any Noisemakers
- Bags (clutch bags, coolers, briefcases, backpack, fanny packs, cinch bags, non-approved seat cushions, luggage, computer bags and camera bags)
- Coolers and Drink Containers (including empty bottles)
- Laser Pointers
- Motorized Vehicles, Hoverboards, Skateboards, and Bikes
- Outside Food & Beverages (exception: medical and childcare reasons)
- Pets (exception: service animals)
- Professional Lenses over 5” in length
- Video Cameras
- Weapons of any kind
Any prohibited items can be discarded prior to entry or returned to personal vehicles.
NO STADIUM RE-ENTRY:
Once a ticket is scanned for entry at FAU Stadium gates, there is no stadium re-entry.